IT Support & System Administrator

Webiks is looking for a IT Support & System Administrator!

Who are we?

Our mission at Webiks is to create powerful, data-driven applications and models that help our clients innovate and grow.

Who are you?

We are seeking a skilled Network Administrator & Technical Support Specialist to manage and maintain the organization's IT infrastructure while providing hands-on technical support to end users in a secure, classified environment. The role combines system administration, troubleshooting, network support, and end-user assistance.

What will you do?

• Manage and maintain network infrastructure, workstations, and IT systems.
• Provide Tier 1 and Tier 2 technical support to end users.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Administer user accounts, permissions, and access controls.
• Manage and support Google Workspace environments, including users, groups, and security settings.
• Install, configure, and maintain operating systems and enterprise applications.
• Work with vendors and external support providers when required.
• Document incidents, solutions, and IT procedures.
• Ensure compliance with information security policies and procedures within a classified environment.

Qualifications

• Active civilian security clearance - advantage.
• Experience working with Google Workspace.
• Familiarity with ArmyTS systems.
• Experience working with Segula software.
• Experience in defense, government, or highly regulated environments.
• Relevant IT certifications (Microsoft, Cisco, Google Workspace, etc.).

Personal Attributes

• Strong customer-service orientation.
• Excellent interpersonal and communication skills.
• Ability to work independently and take ownership.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Quick learner with a proactive approach to problem-solving.

• At least 2 years of experience as a Network Administrator and/or IT Support Specialist.
• Experience supporting Microsoft Windows environments.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Proven experience providing end-user technical support.
• Strong troubleshooting and problem-solving skills.
• Ability to work in a secure/classified environment.